# 1. TERMS AND CONDITIONS
## 1.1 Agreement to Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “Customer,” “you,” or “your”) and BWDS LLC, a Kentucky limited liability company (“BWDS,” “we,” “us,” or “our”), concerning your access to and use of the BWDSUSA.com website (the “Site”) and the purchase of our European window and door products.
BWDS® is a registered trademark (Reg. No. 7,991,814) owned. Any unauthorized use is strictly prohibited.
By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you may not access or use the Site or purchase our products.
## 1.2 Company Information
**Business Name: ** BWDS LLC
**Trade Name: ** BWDS – Best Window & Door Systems
**Website: ** BWDSUSA.COM
**Email: ** info@bwdsusa.com
## 1.3 Products and Services
BWDS imports and sells premium European-manufactured windows and doors, including but not limited to:
– uPVC windows and doors
– Aluminum window and door structures
– Non-metal windows and doors
– Stained glass windows
– uPVC sliding doors and patio doors
– Smart glass panes for doors
– Glass door Lites
– Non-metal door frames
All products comply with applicable U.S. building codes and standards, including Florida Product Approval requirements where applicable.
## 1.4 Eligibility
You must be at least 18 years of age to use this Site and purchase our products. By using this Site, you represent and warrant that you are of legal age to form a binding contract.
## 1.5 Account Registration
Certain features of the Site may require you to register for an account. You agree to:
– Provide accurate, current, and complete information
– Maintain and promptly update your account information
– Keep your password confidential and secure
– Notify us immediately of any unauthorized use of your account
– Be responsible for all activities that occur under your account
We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms.
## 1.6 Product Information and Pricing
**Accuracy: ** We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions, colors, images, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free.
**Pricing Errors: ** We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after you have submitted an order. If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel orders placed for that product.
**Product Availability: ** All products are subject to availability. We reserve the right to discontinue any product at any time.
## 1.7 Orders and Payment
**Order Acceptance: ** Your order is an offer to purchase products from us. We reserve the right to accept or reject any order at our sole discretion. We will send you an order confirmation email, but this does not constitute our acceptance of your order. We accept your order when we ship the products to you or provide you with a shipping notification.
**Payment Methods: ** We accept major credit cards, debit cards, and other payment methods as displayed on the Site. Payment must be received in full before products are shipped.
**Taxes: ** You are responsible for all applicable sales taxes, use taxes, and other taxes as required by law. Tax amounts will be calculated and added to your order total at checkout based on your shipping address.
**Currency: ** All prices are stated in U.S. Dollars (USD).
## 1.8 Shipping and Delivery
**Shipping Costs: ** Shipping costs are calculated based on product weight, dimensions, destination, and shipping method selected. Shipping costs will be displayed at checkout before you complete your purchase.
**Delivery Times: ** Estimated delivery times are provided for informational purposes only and are not guaranteed. We are not liable for any delays in delivery.
**Risk of Loss: ** All products purchased from BWDS are shipped pursuant to a shipment contract. Risk of loss and title for products pass to you upon delivery to the carrier.
**Inspection: ** You must inspect all products upon delivery and notify us within 7 days of any visible damage, defects, or discrepancies.
## 1.9 Returns and Refunds
Please refer to our separate Return and Refund Policy available on the Site for detailed information regarding returns, exchanges, and refunds.
**Custom Orders: ** Custom-manufactured or custom-sized windows and doors cannot be returned unless defective.
## 1.10 Product Warranties
BWDS products are covered by manufacturer warranties. Warranty terms vary by product and manufacturer. Specific warranty information will be provided with your product documentation. BWDS acts as an importer and distributor and passes through manufacturer warranties to customers.
## 1.11 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
**Disclaimer of Warranties: ** THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
**Limitation of Damages:** IN NO EVENT SHALL BWDS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE OR PRODUCTS.
**Maximum Liability: ** OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR PRODUCTS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
## 1.12 Indemnification
You agree to indemnify, defend, and hold harmless BWDS and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:
– Your use of the Site or products
– Your violation of these Terms
– Your violation of any rights of another party
– Your violation of any applicable laws or regulations
## 1.13 Intellectual Property Rights
**Ownership: ** All content on the Site, including but not limited to text, graphics, logos, images, photographs, software, and design elements, is the property of BWDS or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
**Trademark: ** BWDS® and the BWDS logo are registered trademarks (U.S. Trademark Registration No. 7,991,814). You may not use our trademarks without our prior written permission.
**Limited License: ** We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any content from the Site without our express written permission.
## 1.14 Prohibited Uses
You agree not to:
– Use the Site for any unlawful purpose or in violation of these Terms
– Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
– Interfere with or disrupt the Site or servers or networks connected to the Site
– Attempt to gain unauthorized access to any portion of the Site or any systems or networks
– Use any automated system, including robots, spiders, or scrapers, to access the Site
– Upload or transmit viruses, malware, or any other malicious code
– Collect or harvest any information about other users
– Use the Site to transmit spam or unsolicited commercial communications
## 1.15 Links to Third-Party Websites
The Site may contain links to third-party websites that are not owned or controlled by BWDS. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that BWDS shall not be responsible or liable for any damage or loss caused by your use of any third-party website.
## 1.16 Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Kentucky and the federal laws of the United States, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Fayette County, Kentucky. You consent to the personal jurisdiction of such courts and waive any objection to venue.
## 1.17 Dispute Resolution
**Informal Resolution: ** Before filing a formal claim, you agree to contact us at legal@bwdsusa.com to attempt to resolve any dispute informally.
**Arbitration Agreement: ** Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Miami, Florida.
**Class Action Waiver: ** You agree to bring claims against BWDS only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
## 1.18 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
## 1.19 Waiver
No waiver by BWDS of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
## 1.20 Entire Agreement
These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and BWDS regarding your use of the Site and supersede all prior agreements and understandings.
## 1.21 Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Site with a new “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
## 1.22 Contact Information
If you have any questions about these Terms, please contact us:
**BWDS LLC**
Email: info@bwdsusa.com
# 2. PRIVACY POLICY
**Last Updated: ** October 21, 2025
This Privacy Policy describes how BWDS LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit BWDSUSA.com (the “Site”) and explains your privacy rights under applicable laws.
## 2.1 Information We Collect
### A. Information You Provide Directly
**Contact Information: ** Name, email address, phone number, shipping address, and billing address when you:
– Create an account
– Request a quote or product information
– Place an order
– Subscribe to our newsletter
– Contact customer service
**Business Information: ** If you are a commercial customer (contractor, builder, dealer), we may collect your company name, job title, business address, tax ID, and contractor license number.
**Commercial Information: ** Records of products and services purchased, obtained, or considered, including:
– Order history
– Product preferences
– Quote requests
– Payment information (processed securely through third-party payment processors)
**Communications: ** Records and copies of your correspondence with us, including emails, chat messages, and phone call records.
**Project Information: ** For custom quotes, we may collect information about your construction project, including building plans, specifications, and installation requirements.
### B. Information Collected Automatically
When you access our Site, we automatically collect certain information about your device and browsing activity:
**Device Information: ** IP address, browser type and version, operating system, device type, and unique device identifiers.
**Usage Data: ** Pages visited, time spent on pages, links clicked, search queries, referring URLs, and interaction with Site features.
**Location Data: ** General geographic location based on your IP address (city and state level).
**Cookies and Tracking Technologies: ** We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities. See Section 2.6 for details.
## 2.2 How We Use Your Information
We use your information for the following business purposes:
**Order Processing and Fulfillment: **
– Process and fulfill your orders
– Arrange shipping and delivery
– Send order confirmations and shipping notifications
– Process payments and prevent fraud
**Customer Service: **
– Respond to your inquiries and provide customer support
– Handle returns, exchanges, and warranty claims
– Provide technical assistance and product information
**Account Management: **
– Create and manage your account
– Authenticate your identity
– Maintain your order history and preferences
**Marketing and Communications: **
– Send you promotional emails about new products, special offers, and company news (with your consent)
– Provide personalized product recommendations
– Conduct surveys and request feedback
**Business Operations: **
– Improve our Site, products, and services
– Analyze customer behavior and preferences
– Develop new products and features
– Maintain security and prevent fraud
**Legal Compliance: **
– Comply with applicable laws and regulations
– Respond to legal requests and prevent illegal activities
– Enforce our Terms and Conditions
– Protect our rights and property
## 2.3 How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties:
**Service Providers: **
– Payment processors (credit card processing, fraud detection)
– Shipping carriers and logistics providers
– Email marketing platforms
– Website hosting and cloud storage providers
– Customer relationship management (CRM) systems
– Analytics providers
**Business Partners: **
– European window and door manufacturers (for warranty registration and support)
– Installation contractors (when you request installation services)
– Dealers and distributors (for commercial accounts)
**Legal Requirements: **
– Law enforcement agencies or government officials when required by law
– In response to subpoenas, court orders, or legal process
– To protect our rights, property, or safety, or that of our customers or others
**Business Transfers: **
– In connection with any merger, acquisition, reorganization, or sale of assets
All third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
## 2.4 Your Privacy Rights
Depending on your state of residence, you may have the following rights:
### California Residents (CCPA/CPRA Rights)
**Right to Know: ** You may request information about:
– Categories of personal information we collected
– Categories of sources from which information was collected
– Business purposes for collecting information
– Categories of third parties with whom we share information
– Specific pieces of personal information we hold about you
**Right to Delete: ** You may request deletion of your personal information, subject to certain exceptions (e.g., completing transactions, detecting fraud, complying with legal obligations).
**Right to Correct: ** You may request correction of inaccurate personal information.
**Right to Opt-Out: ** You have the right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. **We do not sell personal information. **
**Right to Limit Use of Sensitive Personal Information: ** You may request that we limit use of sensitive personal information to purposes necessary for providing services you requested.
**Right to Non-Discrimination: ** We will not discriminate against you for exercising your privacy rights.
**Authorized Agents: ** You may designate an authorized agent to make requests on your behalf.
### Other State Rights
Residents of Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws have similar rights. Please contact us to exercise your rights.
### How to Exercise Your Rights
To submit a privacy rights request:
– **Email: ** info@bwdsusa.com
– **Mail: ** BWDS LLC, Privacy Rights Request, 111 Olympic Dr., Nicholasville, KY 40563
We will verify your identity before processing your request. We will respond within 45 days (or as required by applicable law).
## 2.5 “Do Not Track” Signals (CalOPPA Compliance)
Our Site does not currently respond to “Do Not Track” (DNT) signals from web browsers. Some third-party services we use may track your browsing activities across different websites.
## 2.6 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site.
**Types of Cookies We Use: **
**Essential Cookies: ** Necessary for the Site to function properly (e.g., shopping cart, security features). You cannot opt out of these cookies.
**Analytics Cookies: ** Help us understand how visitors use our Site (e.g., Google Analytics). These cookies collect aggregate data about page views, traffic sources, and user behavior.
**Marketing Cookies: ** Used to deliver relevant advertisements and track campaign effectiveness. These may track your browsing activities across multiple websites.
**Preference Cookies: ** Remember your settings and preferences (e.g., language, region).
**Managing Cookies: **
– You can control cookies through your browser settings
– You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
– You can opt out of interest-based advertising by visiting www.aboutads.info/choices or www.networkadvertising.org/choices
Note: Disabling cookies may affect Site functionality and your user experience.
## 2.7 Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:
– SSL/TLS encryption for data transmission
– Secure payment processing through PCI-compliant processors
– Access controls and authentication
– Regular security assessments
– Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
## 2.8 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:
– Duration of your relationship with us
– Legal obligations and compliance requirements
– Dispute resolution needs
– Business operational needs
When we no longer need your information, we will securely delete or anonymize it.
## 2.9 Children’s Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly. If you believe we have collected information from a child under 16, please contact us at privacy@bwdsusa.com.
## 2.10 International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States and European Union countries where our manufacturers are located. These countries may have data protection laws different from your country. We take appropriate safeguards to ensure your information remains protected.
## 2.11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on this page with a new “Last Updated” date. Material changes will be communicated by email or a prominent notice on our Site. Your continued use of the Site after changes become effective constitutes acceptance of the updated Privacy Policy.
## 2.12 Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please contact us:
**BWDS LLC – Privacy Department**
Email: privacy@bwdsusa.com
Phone: [Your Phone Number]
Mail: 3800 Nicholasville Rd., Apt. 31614, Lexington, KY 40503-6357
—
# 3. RETURN AND REFUND POLICY
**Last Updated: ** October 21, 2025
This Return and Refund Policy explain our policies regarding returns, exchanges, and refunds for products purchased from BWDS LLC through BWDSUSA.com.
## 3.1 General Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible products within **30 days** of delivery for a refund or exchange, subject to the conditions below.
## 3.2 Eligibility for Returns
**Eligible Products: **
– Standard-size windows and doors listed on our website
– Products in original, unused condition
– Products in original packaging with all hardware and components included
– Products without custom modifications or alterations
**Non-Returnable Products: **
– Custom-sized or custom-manufactured windows and doors
– Products that have been installed or used
– Products damaged due to improper handling, storage, or installation
– Clearance or final sale items (clearly marked as such)
– Products returned after 30 days from delivery date
## 3.3 Defective or Damaged Products
If you receive a defective or damaged product:
1. **Inspection: ** Inspect all products immediately upon delivery
2. **Documentation: ** Take photographs of any damage or defects
3. **Notification: ** Contact us within **7 days** of delivery at returns@bwdsusa.com
4. **Return Authorization: ** We will issue a Return Merchandise Authorization (RMA) number
5. **Return Shipping: ** We will arrange and pay for return shipping
6. **Resolution: ** We will replace the defective product or provide a full refund at no cost to you
Failure to report damage or defects within 7 days may affect your ability to return the product.
## 3.4 Return Process
To initiate a return:
**Step 1: Contact Us**
– Email: info@bwdsusa.com
– Provide your order number, product details, and reason for return
**Step 2: Obtain RMA Number**
– We will review your request and issue an RMA number if eligible
– Do not return products without an RMA number
**Step 3: Package Products**
– Repack products in original packaging with all components
– Include a copy of your invoice or packing slip
– Clearly mark the RMA number on the outside of the package
**Step 4: Ship Products**
– Ship products to the address provided with your RMA
– You are responsible for return shipping costs (except for defective/damaged products)
– We recommend using a trackable shipping method with insurance
**Step 5: Refund Processing**
– We will inspect returned products upon receipt
– Refunds will be processed within 10 business days of receiving the return
– Refunds will be issued to the original payment method
## 3.5 Refund Amounts
**Full Refund: ** You will receive a refund for the product purchase price.
**Deductions: ** The following may be deducted from your refund:
– Return shipping costs (if not due to our error)
– Restocking fee of 20% for non-defective returns of standard products
– Cost of missing components or accessories
– Damage or wear beyond normal inspection
**Non-Refundable Items: **
– Original shipping charges (except for defective/damaged products)
– Special delivery fees (e.g., liftgate service, inside delivery)
## 3.6 Exchanges
If you wish to exchange a product for a different size, color, or model:
– Contact us to arrange an exchange
– Exchanges are subject to product availability
– You may be responsible for price differences and shipping costs
– Exchange requests must be made within 30 days of delivery
## 3.7 Warranty Claims
Product defects covered by manufacturer warranties should be processed through the warranty claim process, not as returns. Warranty information is provided with your products. Contact us for warranty claim assistance.
## 3.8 Cancellations
**Before Shipment: ** You may cancel your order without penalty before it ships by contacting us immediately.
**After Shipment: ** Once an order has shipped, it cannot be canceled. You must follow the return process above.
**Custom Orders:** Custom-manufactured products cannot be canceled once production has begun.
## 3.9 Refused Deliveries
If you refuse delivery of an order:
– You will be charged return shipping costs
– A 20% restocking fee will be deducted from your refund
– The product must be in original, undamaged condition
## 3.10 Contact Us
For questions about returns or to initiate a return, please contact:
**BWDS LLC – Returns Department**
Email: info@bwdsusa.com
—
# 4. SHIPPING POLICY
**Last Updated:** October 21, 2025
This Shipping Policy explains how BWDS LLC ships products ordered through BWDSUSA.com.
## 4.1 Shipping Methods
We offer the following shipping methods:
**Standard Freight Shipping: **
– Delivery to commercial addresses: 7-14 business days
– Delivery to residential addresses: 10-21 business days
– Curbside delivery only
**White Glove Delivery Service: **
– Scheduled delivery with advance notice
– Inside delivery to location of choice
– Professional installation available (additional fee)
## 4.2 Shipping Costs
Shipping costs are calculated based on:
– Product weight and dimensions
– Shipping destination (zip code)
– Shipping method selected
– Special services (e.g., liftgate, inside delivery)
Shipping costs will be displayed at checkout before you complete your purchase.
## 4.3 Processing Time
– Orders are processed within 2-5 business days
– Custom orders require 6-12 weeks for manufacturing before shipping
– You will receive order confirmation and shipping notification emails
## 4.4 Delivery
**Curbside Delivery: ** Driver will unload products at the curb or nearest accessible location. Customer is responsible for moving products to final location.
**Inside Delivery: ** Products will be delivered inside the first entrance of your home or business (additional fee applies).
**Signature Required: ** Most shipments require a signature upon delivery.
**Delivery Appointment: ** Freight carriers will contact you to schedule a delivery appointment. Please be available during the scheduled delivery window.
## 4.5 Shipping Restrictions
– We currently ship to the continental United States only
– We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories
– Some products may have shipping restrictions to certain locations
## 4.6 International Shipping
We do not currently offer international shipping. All orders must have a U.S. shipping address.
## 4.7 Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your shipment through the carrier’s website.
## 4.8 Inspection Upon Delivery
**Important: ** Inspect all products immediately upon delivery while the driver is present. Note any visible damage on the delivery receipt. Take photographs of damaged products and packaging. Contact us within 7 days to report damage.
## 4.9 Contact Us
For shipping inquiries, contact:
**BWDS LLC – Shipping Department**
Email: info@bwdsusa.com
—
# 5. WARRANTY INFORMATION
**Last Updated: ** October 21, 2025
## 5.1 Manufacturer Warranties
All BWDS products are covered by warranties provided by the original European manufacturers. BWDS LLC acts as an importer and distributor and passes through these manufacturer warranties to our customers.
## 5.2 Warranty Coverage
Warranty terms vary by product and manufacturer. Specific warranty documents are included with each product. Generally, warranties cover:
– Manufacturing defects in materials and workmanship
– Glass breakage (specific conditions apply)
– Hardware functionality
– Finish and coating defects
## 5.3 Warranty Periods
Typical warranty periods:
– **Vinyl products: ** 10-20 years limited warranty
– **Aluminum-clad products: ** 10-15 years limited warranty
– **Glass units: ** 10-20 years against seal failure
– **Hardware: ** 2-5 years limited warranty
Refer to your specific product warranty documentation for exact terms.
## 5.4 Warranty Exclusions
Warranties typically do not cover:
– Damage from improper installation
– Normal wear and tear
– Damage from accidents, misuse, or abuse
– Damage from extreme weather or acts of God
– Modifications or alterations to products
– Products not installed according to manufacturer specifications
– Commercial or n# 1. TERMS AND CONDITIONS
## 1.1 Agreement to Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “Customer,” “you,” or “your”) and BWDS LLC, a Kentucky limited liability company (“BWDS,” “we,” “us,” or “our”), concerning your access to and use of the BWDSUSA.com website (the “Site”) and the purchase of our European window and door products.
BWDS® is a registered trademark (Reg. No. 7,991,814) owned. Any unauthorized use is strictly prohibited.
By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you may not access or use the Site or purchase our products.
## 1.2 Company Information
**Business Name: ** BWDS LLC
**Trade Name: ** BWDS – Best Window & Door Systems
**Website: ** BWDSUSA.COM
**Email: ** info@bwdsusa.com
## 1.3 Products and Services
BWDS imports and sells premium European-manufactured windows and doors, including but not limited to:
– uPVC windows and doors
– Aluminum window and door structures
– Non-metal windows and doors
– Stained glass windows
– uPVC sliding doors and patio doors
– Smart glass panes for doors
– Glass door Lites
– Non-metal door frames
All products comply with applicable U.S. building codes and standards, including Florida Product Approval requirements where applicable.
## 1.4 Eligibility
You must be at least 18 years of age to use this Site and purchase our products. By using this Site, you represent and warrant that you are of legal age to form a binding contract.
## 1.5 Account Registration
Certain features of the Site may require you to register for an account. You agree to:
– Provide accurate, current, and complete information
– Maintain and promptly update your account information
– Keep your password confidential and secure
– Notify us immediately of any unauthorized use of your account
– Be responsible for all activities that occur under your account
We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms.
## 1.6 Product Information and Pricing
**Accuracy: ** We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions, colors, images, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free.
**Pricing Errors: ** We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after you have submitted an order. If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel orders placed for that product.
**Product Availability: ** All products are subject to availability. We reserve the right to discontinue any product at any time.
## 1.7 Orders and Payment
**Order Acceptance: ** Your order is an offer to purchase products from us. We reserve the right to accept or reject any order at our sole discretion. We will send you an order confirmation email, but this does not constitute our acceptance of your order. We accept your order when we ship the products to you or provide you with a shipping notification.
**Payment Methods: ** We accept major credit cards, debit cards, and other payment methods as displayed on the Site. Payment must be received in full before products are shipped.
**Taxes: ** You are responsible for all applicable sales taxes, use taxes, and other taxes as required by law. Tax amounts will be calculated and added to your order total at checkout based on your shipping address.
**Currency: ** All prices are stated in U.S. Dollars (USD).
## 1.8 Shipping and Delivery
**Shipping Costs: ** Shipping costs are calculated based on product weight, dimensions, destination, and shipping method selected. Shipping costs will be displayed at checkout before you complete your purchase.
**Delivery Times: ** Estimated delivery times are provided for informational purposes only and are not guaranteed. We are not liable for any delays in delivery.
**Risk of Loss: ** All products purchased from BWDS are shipped pursuant to a shipment contract. Risk of loss and title for products pass to you upon delivery to the carrier.
**Inspection: ** You must inspect all products upon delivery and notify us within 7 days of any visible damage, defects, or discrepancies.
## 1.9 Returns and Refunds
Please refer to our separate Return and Refund Policy available on the Site for detailed information regarding returns, exchanges, and refunds.
**Custom Orders: ** Custom-manufactured or custom-sized windows and doors cannot be returned unless defective.
## 1.10 Product Warranties
BWDS products are covered by manufacturer warranties. Warranty terms vary by product and manufacturer. Specific warranty information will be provided with your product documentation. BWDS acts as an importer and distributor and passes through manufacturer warranties to customers.
## 1.11 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
**Disclaimer of Warranties: ** THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
**Limitation of Damages:** IN NO EVENT SHALL BWDS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE OR PRODUCTS.
**Maximum Liability: ** OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR PRODUCTS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
## 1.12 Indemnification
You agree to indemnify, defend, and hold harmless BWDS and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:
– Your use of the Site or products
– Your violation of these Terms
– Your violation of any rights of another party
– Your violation of any applicable laws or regulations
## 1.13 Intellectual Property Rights
**Ownership: ** All content on the Site, including but not limited to text, graphics, logos, images, photographs, software, and design elements, is the property of BWDS or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
**Trademark: ** BWDS® and the BWDS logo are registered trademarks (U.S. Trademark Registration No. 7,991,814). You may not use our trademarks without our prior written permission.
**Limited License: ** We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any content from the Site without our express written permission.
## 1.14 Prohibited Uses
You agree not to:
– Use the Site for any unlawful purpose or in violation of these Terms
– Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
– Interfere with or disrupt the Site or servers or networks connected to the Site
– Attempt to gain unauthorized access to any portion of the Site or any systems or networks
– Use any automated system, including robots, spiders, or scrapers, to access the Site
– Upload or transmit viruses, malware, or any other malicious code
– Collect or harvest any information about other users
– Use the Site to transmit spam or unsolicited commercial communications
## 1.15 Links to Third-Party Websites
The Site may contain links to third-party websites that are not owned or controlled by BWDS. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that BWDS shall not be responsible or liable for any damage or loss caused by your use of any third-party website.
## 1.16 Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Kentucky and the federal laws of the United States, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Fayette County, Kentucky. You consent to the personal jurisdiction of such courts and waive any objection to venue.
## 1.17 Dispute Resolution
**Informal Resolution: ** Before filing a formal claim, you agree to contact us at legal@bwdsusa.com to attempt to resolve any dispute informally.
**Arbitration Agreement: ** Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Miami, Florida.
**Class Action Waiver: ** You agree to bring claims against BWDS only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
## 1.18 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
## 1.19 Waiver
No waiver by BWDS of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
## 1.20 Entire Agreement
These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and BWDS regarding your use of the Site and supersede all prior agreements and understandings.
## 1.21 Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Site with a new “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
## 1.22 Contact Information
If you have any questions about these Terms, please contact us:
**BWDS LLC**
Email: info@bwdsusa.com
# 2. PRIVACY POLICY
**Last Updated: ** October 21, 2025
This Privacy Policy describes how BWDS LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit BWDSUSA.com (the “Site”) and explains your privacy rights under applicable laws.
## 2.1 Information We Collect
### A. Information You Provide Directly
**Contact Information: ** Name, email address, phone number, shipping address, and billing address when you:
– Create an account
– Request a quote or product information
– Place an order
– Subscribe to our newsletter
– Contact customer service
**Business Information: ** If you are a commercial customer (contractor, builder, dealer), we may collect your company name, job title, business address, tax ID, and contractor license number.
**Commercial Information: ** Records of products and services purchased, obtained, or considered, including:
– Order history
– Product preferences
– Quote requests
– Payment information (processed securely through third-party payment processors)
**Communications: ** Records and copies of your correspondence with us, including emails, chat messages, and phone call records.
**Project Information: ** For custom quotes, we may collect information about your construction project, including building plans, specifications, and installation requirements.
### B. Information Collected Automatically
When you access our Site, we automatically collect certain information about your device and browsing activity:
**Device Information: ** IP address, browser type and version, operating system, device type, and unique device identifiers.
**Usage Data: ** Pages visited, time spent on pages, links clicked, search queries, referring URLs, and interaction with Site features.
**Location Data: ** General geographic location based on your IP address (city and state level).
**Cookies and Tracking Technologies: ** We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities. See Section 2.6 for details.
## 2.2 How We Use Your Information
We use your information for the following business purposes:
**Order Processing and Fulfillment: **
– Process and fulfill your orders
– Arrange shipping and delivery
– Send order confirmations and shipping notifications
– Process payments and prevent fraud
**Customer Service: **
– Respond to your inquiries and provide customer support
– Handle returns, exchanges, and warranty claims
– Provide technical assistance and product information
**Account Management: **
– Create and manage your account
– Authenticate your identity
– Maintain your order history and preferences
**Marketing and Communications: **
– Send you promotional emails about new products, special offers, and company news (with your consent)
– Provide personalized product recommendations
– Conduct surveys and request feedback
**Business Operations: **
– Improve our Site, products, and services
– Analyze customer behavior and preferences
– Develop new products and features
– Maintain security and prevent fraud
**Legal Compliance: **
– Comply with applicable laws and regulations
– Respond to legal requests and prevent illegal activities
– Enforce our Terms and Conditions
– Protect our rights and property
## 2.3 How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties:
**Service Providers: **
– Payment processors (credit card processing, fraud detection)
– Shipping carriers and logistics providers
– Email marketing platforms
– Website hosting and cloud storage providers
– Customer relationship management (CRM) systems
– Analytics providers
**Business Partners: **
– European window and door manufacturers (for warranty registration and support)
– Installation contractors (when you request installation services)
– Dealers and distributors (for commercial accounts)
**Legal Requirements: **
– Law enforcement agencies or government officials when required by law
– In response to subpoenas, court orders, or legal process
– To protect our rights, property, or safety, or that of our customers or others
**Business Transfers: **
– In connection with any merger, acquisition, reorganization, or sale of assets
All third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
## 2.4 Your Privacy Rights
Depending on your state of residence, you may have the following rights:
### California Residents (CCPA/CPRA Rights)
**Right to Know: ** You may request information about:
– Categories of personal information we collected
– Categories of sources from which information was collected
– Business purposes for collecting information
– Categories of third parties with whom we share information
– Specific pieces of personal information we hold about you
**Right to Delete: ** You may request deletion of your personal information, subject to certain exceptions (e.g., completing transactions, detecting fraud, complying with legal obligations).
**Right to Correct: ** You may request correction of inaccurate personal information.
**Right to Opt-Out: ** You have the right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. **We do not sell personal information. **
**Right to Limit Use of Sensitive Personal Information: ** You may request that we limit use of sensitive personal information to purposes necessary for providing services you requested.
**Right to Non-Discrimination: ** We will not discriminate against you for exercising your privacy rights.
**Authorized Agents: ** You may designate an authorized agent to make requests on your behalf.
### Other State Rights
Residents of Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws have similar rights. Please contact us to exercise your rights.
### How to Exercise Your Rights
To submit a privacy rights request:
– **Email: ** info@bwdsusa.com
– **Mail: ** BWDS LLC, Privacy Rights Request, 111 Olympic Dr., Nicholasville, KY 40563
We will verify your identity before processing your request. We will respond within 45 days (or as required by applicable law).
## 2.5 “Do Not Track” Signals (CalOPPA Compliance)
Our Site does not currently respond to “Do Not Track” (DNT) signals from web browsers. Some third-party services we use may track your browsing activities across different websites.
## 2.6 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site.
**Types of Cookies We Use: **
**Essential Cookies: ** Necessary for the Site to function properly (e.g., shopping cart, security features). You cannot opt out of these cookies.
**Analytics Cookies: ** Help us understand how visitors use our Site (e.g., Google Analytics). These cookies collect aggregate data about page views, traffic sources, and user behavior.
**Marketing Cookies: ** Used to deliver relevant advertisements and track campaign effectiveness. These may track your browsing activities across multiple websites.
**Preference Cookies: ** Remember your settings and preferences (e.g., language, region).
**Managing Cookies: **
– You can control cookies through your browser settings
– You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
– You can opt out of interest-based advertising by visiting www.aboutads.info/choices or www.networkadvertising.org/choices
Note: Disabling cookies may affect Site functionality and your user experience.
## 2.7 Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:
– SSL/TLS encryption for data transmission
– Secure payment processing through PCI-compliant processors
– Access controls and authentication
– Regular security assessments
– Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
## 2.8 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:
– Duration of your relationship with us
– Legal obligations and compliance requirements
– Dispute resolution needs
– Business operational needs
When we no longer need your information, we will securely delete or anonymize it.
## 2.9 Children’s Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly. If you believe we have collected information from a child under 16, please contact us at privacy@bwdsusa.com.
## 2.10 International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States and European Union countries where our manufacturers are located. These countries may have data protection laws different from your country. We take appropriate safeguards to ensure your information remains protected.
## 2.11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on this page with a new “Last Updated” date. Material changes will be communicated by email or a prominent notice on our Site. Your continued use of the Site after changes become effective constitutes acceptance of the updated Privacy Policy.
## 2.12 Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please contact us:
**BWDS LLC – Privacy Department**
Email: privacy@bwdsusa.com
Phone: [Your Phone Number]
Mail: 3800 Nicholasville Rd., Apt. 31614, Lexington, KY 40503-6357
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# 3. RETURN AND REFUND POLICY
**Last Updated: ** October 21, 2025
This Return and Refund Policy explain our policies regarding returns, exchanges, and refunds for products purchased from BWDS LLC through BWDSUSA.com.
## 3.1 General Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible products within **30 days** of delivery for a refund or exchange, subject to the conditions below.
## 3.2 Eligibility for Returns
**Eligible Products: **
– Standard-size windows and doors listed on our website
– Products in original, unused condition
– Products in original packaging with all hardware and components included
– Products without custom modifications or alterations
**Non-Returnable Products: **
– Custom-sized or custom-manufactured windows and doors
– Products that have been installed or used
– Products damaged due to improper handling, storage, or installation
– Clearance or final sale items (clearly marked as such)
– Products returned after 30 days from delivery date
## 3.3 Defective or Damaged Products
If you receive a defective or damaged product:
1. **Inspection: ** Inspect all products immediately upon delivery
2. **Documentation: ** Take photographs of any damage or defects
3. **Notification: ** Contact us within **7 days** of delivery at returns@bwdsusa.com
4. **Return Authorization: ** We will issue a Return Merchandise Authorization (RMA) number
5. **Return Shipping: ** We will arrange and pay for return shipping
6. **Resolution: ** We will replace the defective product or provide a full refund at no cost to you
Failure to report damage or defects within 7 days may affect your ability to return the product.
## 3.4 Return Process
To initiate a return:
**Step 1: Contact Us**
– Email: info@bwdsusa.com
– Provide your order number, product details, and reason for return
**Step 2: Obtain RMA Number**
– We will review your request and issue an RMA number if eligible
– Do not return products without an RMA number
**Step 3: Package Products**
– Repack products in original packaging with all components
– Include a copy of your invoice or packing slip
– Clearly mark the RMA number on the outside of the package
**Step 4: Ship Products**
– Ship products to the address provided with your RMA
– You are responsible for return shipping costs (except for defective/damaged products)
– We recommend using a trackable shipping method with insurance
**Step 5: Refund Processing**
– We will inspect returned products upon receipt
– Refunds will be processed within 10 business days of receiving the return
– Refunds will be issued to the original payment method
## 3.5 Refund Amounts
**Full Refund: ** You will receive a refund for the product purchase price.
**Deductions: ** The following may be deducted from your refund:
– Return shipping costs (if not due to our error)
– Restocking fee of 20% for non-defective returns of standard products
– Cost of missing components or accessories
– Damage or wear beyond normal inspection
**Non-Refundable Items: **
– Original shipping charges (except for defective/damaged products)
– Special delivery fees (e.g., liftgate service, inside delivery)
## 3.6 Exchanges
If you wish to exchange a product for a different size, color, or model:
– Contact us to arrange an exchange
– Exchanges are subject to product availability
– You may be responsible for price differences and shipping costs
– Exchange requests must be made within 30 days of delivery
## 3.7 Warranty Claims
Product defects covered by manufacturer warranties should be processed through the warranty claim process, not as returns. Warranty information is provided with your products. Contact us for warranty claim assistance.
## 3.8 Cancellations
**Before Shipment: ** You may cancel your order without penalty before it ships by contacting us immediately.
**After Shipment: ** Once an order has shipped, it cannot be canceled. You must follow the return process above.
**Custom Orders:** Custom-manufactured products cannot be canceled once production has begun.
## 3.9 Refused Deliveries
If you refuse delivery of an order:
– You will be charged return shipping costs
– A 20% restocking fee will be deducted from your refund
– The product must be in original, undamaged condition
## 3.10 Contact Us
For questions about returns or to initiate a return, please contact:
**BWDS LLC – Returns Department**
Email: info@bwdsusa.com
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# 4. SHIPPING POLICY
**Last Updated:** October 21, 2025
This Shipping Policy explains how BWDS LLC ships products ordered through BWDSUSA.com.
## 4.1 Shipping Methods
We offer the following shipping methods:
**Standard Freight Shipping: **
– Delivery to commercial addresses: 7-14 business days
– Delivery to residential addresses: 10-21 business days
– Curbside delivery only
**White Glove Delivery Service: **
– Scheduled delivery with advance notice
– Inside delivery to location of choice
– Professional installation available (additional fee)
## 4.2 Shipping Costs
Shipping costs are calculated based on:
– Product weight and dimensions
– Shipping destination (zip code)
– Shipping method selected
– Special services (e.g., liftgate, inside delivery)
Shipping costs will be displayed at checkout before you complete your purchase.
## 4.3 Processing Time
– Orders are processed within 2-5 business days
– Custom orders require 6-12 weeks for manufacturing before shipping
– You will receive order confirmation and shipping notification emails
## 4.4 Delivery
**Curbside Delivery: ** Driver will unload products at the curb or nearest accessible location. Customer is responsible for moving products to final location.
**Inside Delivery: ** Products will be delivered inside the first entrance of your home or business (additional fee applies).
**Signature Required: ** Most shipments require a signature upon delivery.
**Delivery Appointment: ** Freight carriers will contact you to schedule a delivery appointment. Please be available during the scheduled delivery window.
## 4.5 Shipping Restrictions
– We currently ship to the continental United States only
– We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories
– Some products may have shipping restrictions to certain locations
## 4.6 International Shipping
We do not currently offer international shipping. All orders must have a U.S. shipping address.
## 4.7 Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your shipment through the carrier’s website.
## 4.8 Inspection Upon Delivery
**Important: ** Inspect all products immediately upon delivery while the driver is present. Note any visible damage on the delivery receipt. Take photographs of damaged products and packaging. Contact us within 7 days to report damage.
## 4.9 Contact Us
For shipping inquiries, contact:
**BWDS LLC – Shipping Department**
Email: info@bwdsusa.com
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# 5. WARRANTY INFORMATION
**Last Updated: ** October 21, 2025
## 5.1 Manufacturer Warranties
All BWDS products are covered by warranties provided by the original European manufacturers. BWDS LLC acts as an importer and distributor and passes through these manufacturer warranties to our customers.
## 5.2 Warranty Coverage
Warranty terms vary by product and manufacturer. Specific warranty documents are included with each product. Generally, warranties cover:
– Manufacturing defects in materials and workmanship
– Glass breakage (specific conditions apply)
– Hardware functionality
– Finish and coating defects
## 5.3 Warranty Periods
Typical warranty periods:
– **Vinyl products: ** 10-20 years limited warranty
– **Aluminum-clad products: ** 10-15 years limited warranty
– **Glass units: ** 10-20 years against seal failure
– **Hardware: ** 2-5 years limited warranty
Refer to your specific product warranty documentation for exact terms.
## 5.4 Warranty Exclusions
Warranties typically do not cover:
– Damage from improper installation
– Normal wear and tear
– Damage from accidents, misuse, or abuse
– Damage from extreme weather or acts of God
– Modifications or alterations to products
– Products not installed according to manufacturer specifications
– Commercial or non-residential use (unless specified)
## 5.5 Filing a Warranty Claim
To file a warranty claim:
1. Contact BWDS customer service: info@bwdsusa.com
2. Provide proof of purchase and product information
3. Describe the defect with photographs
4. We will coordinate with the manufacturer to process your claim
5. Approved claims will result in repair, replacement, or refund as determined by the manufacturer
## 5.6 Limitation of Warranties
**DISCLAIMER: ** EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED BY MANUFACTURERS, BWDS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
## 5.7 Contact Us
For warranty information or to file a claim:
**BWDS LLC – Warranty Department**
Email: info@bwdsusa.com
—
on-residential use (unless specified)
## 5.5 Filing a Warranty Claim
To file a warranty claim:
1. Contact BWDS customer service: info@bwdsusa.com
2. Provide proof of purchase and product information
3. Describe the defect with photographs
4. We will coordinate with the manufacturer to process your claim
5. Approved claims will result in repair, replacement, or refund as determined by the manufacturer
## 5.6 Limitation of Warranties
**DISCLAIMER: ** EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED BY MANUFACTURERS, BWDS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
## 5.7 Contact Us
For warranty information or to file a claim:
**BWDS LLC – Warranty Department**
Email: info@bwdsusa.com
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